Shipping & Returns

SHIPPING & DELIVERY POLICY

Please be advised that the official business days in the EM BRANDS from Sunday to Thursday. Fridays, Saturdays, holidays, and public holidays its holidays for all employees of EM BRANDS and shipping companies

Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority

EM BRANDS mainly delivers your orders through a third party to ensure the timely shipping of your order.

The method of delivery at EM BRANDS is to deliver within two to five business days as a maximum in Egypt, depending on your geographical area, giving you the option to choose the right time for you to deliver at any time during the day, week or even during the month.

In the case of urgent orders, please contact our customer service and we will do our best to help you.

We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a receipt of the order.

If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 days of the first delivery attempt.

 

In-stock Orders are fulfilled within 5-7 business days in Egypt.

Custom-made Orders are fulfilled according to individual production time which is stated on the product description page.

Delivery cost is either

Calculated at check-out depending on the product and the delivery address

Quoted after order for special orders, and included on your order’s final balance

 

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days inEgypt of the date of your order. Business days mean Saturday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

 

RETURNS & REFUND POLICY

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

When can return a product?

  • If the product is defective due to shipping, please return it upon delivery/ do not accept the product.
  • It is within your right as a customer to replace a product you ordered within three days of receiving the product if the product is defective due to manufacturing.
  • Please note that you are not entitled to a replacement if it is not within three days.
  • If the product is returned you will receive the Refund in 3 working days

If you would like to return a product:
please return it upon delivery and through our representative or store within 24 hours

When are ‘Returns’ not possible?

  • Return request is made outside the specified time frame, of 3 days from delivery, or 14 days for defective items.
  • The product is used, damaged, or is not in the same condition as you received it.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you’ve received including Price Tags, Labels, Original Packing, Freebies & Accessories.
  • Fragile items, hygiene-related items.
  • We apologize - you must bear the return shipping costs, which are nonrefundable.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be canceled once the item has been delivered to you.

In order to cancel an item in your order, you have to send us on info@embrands.net

We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.

Tel +201027778666

Email info@embrands.net

Contact form